Insight clarity
For evidence that brings a difficult customer question into sharp focus.
Independent recognition
The programme recognises organisations that turn rigorous listening into better products, services, communications and customer experiences.
For evidence that brings a difficult customer question into sharp focus.
For an idea improved materially through customer research.
For listening that includes relevant people who are often overlooked.
For research that leads to a specific, defensible change.
Each published recognition is recorded here with its recipient, category, year and the evidence behind the decision.